Refund policy

We have a 14-day return policy, meaning you have 14 days after receiving the item to request a return.

The item must be in the same condition in which you received it, unused, with the tags and in its original packaging, for its return to be accepted. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@wod3d.com. Please note that returns must be sent to the following address: WOD3D - Avenida Castrelos 159. 36210 Vigo.

Shipping costs resulting from the return are the responsibility of the customer, except in cases of error on the part of WOD3D.

For any questions about returns, you can contact us at info@wod3d.com.

Damage and problems

Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the problem and resolve it.

Exceptions / non-returnable items

Returns of personalized or made-to-measure products are not accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

Changes

The quickest way to ensure you get what you are looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item. Personalized products do not allow changes or returns.

European Union 14-day reflection period

Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without the need for justification. As in the previous case, the item must be in the same condition in which you received it, unused, with the tags and in its original packaging. You will also need to have the receipt or proof of purchase. 

Refunds

We will inform you when we have received and inspected your return and will let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Remember that it may take some time for your bank or credit card issuer to process and issue your refund. 
If more than 15 business days have passed since we approved your return, please contact us at info@wod3d.com.